WARRANTY RETURN PROCEDURE

When returning a part under warranty for repair or adjustment, the following steps must be taken:

• Email parts@rsoleinc.com with your name, address, invoice number (provided at purchase) as well as a clear explanation of what is wrong with the item; why a return is requested. The subject header of the email must be labeled "Warranty Request." -Within 24 hours you will be emailed detailed information on where and how to ship the item in question.
• Once we determine if the problem is in fact covered under your warranty policy, the unit will be repaired and sent back to the owner. All warranty units will be repaired or exchanged; no refunds.
• We will not exchange/repair any units where the warranty seal has been broken if any.
• We will not exchange/repair any units where the item (s) posses physical damage after receiving the unit.
• If an item is sent to us under warranty and the item doesn't fall under the return policy, the item will be held until the buyer pays for shipping to have the item rightfully returned. These holds will be subject to a maximum length of 15 days, where we can not be held liable after the stated duration of time.

Shipping Compensation Policy

This policy will be implemented as a customer courtesy, where if for any reason a unit in the fulfillment process has to be extended beyond the provided shipping date, then the customer will be eligible to receive goods or services at our company's expense. The product and/or service that we will provide will be of equal or greater value of the shipping inconvenience at hand. This product or service is not to be predetermined by either party and may vary for each customer. ALL EXTRA ITEMS WILL BE ABSORBED BY RSOLE PARTS.

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